Frequenbtly Asked Question

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Support will not be given until confirmation of buyer status has been obtained. In order to confirm buyer status, an email must be sent to iamdok using the contact form in the author's Active Den profile page.

Using this contact form, makes the buyer's purchase history of our items only, visible to the author, if any exists. Therefore if you wish to contact us regarding support for a particular item, please keep this in mind. Below is a link to out Themeforest profile page where the contact form may be found:

http://themeforest.net/user/pixelentity

The following items are not included in our free support:

• Files will not be accepted from buyers via email to be checked for mistakes
• Questions will not be answered which are clearly dealt with in the help documentation.
• Incorporating update to the template into client's templates.
• Custom work for clients not involving an issue realted to a bug in the original code.

In cases described above, the problems being experienced by the buyer can be investigated as a paid support service. This service is charged at an industry standard freelance hourly rate. A buyer who contacts the author with issues which are not included in the free support, will be informed of this and will be provided with a time/cost estimate to fix the problem.